Where is the store based?
What is this store’s return and exchange policy?
Returns policiesDamaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.If you’d like a different size, get in touch with us and we’ll let you know what your next steps are.Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Printful reserves rights to refuse returns at its sole discretion.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Here are our estimated shipping delivery times:USA: 5 to 8 business days
Europe: 5 to 8 business days
Canada: 6 to 12 business days
World: 10 to 20 business daysYour order will be sent out on average within 3 days of ordering.International shipping:International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.Order never arrived:If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
How do I pay for my order? Is it secure?
The checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, the store has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.